Help

If you experience any technical issues with the website, please contact pmgr@ranchogroup.com. Strata related inquiries should be directed to the Strata Agent.

Important Computer Settings that must be Enabled to use this website:

Issue:

I try to log in to MyStrata and while I get in and can see the content, as soon as I try to click on "building memos" or any other links, I get kicked back to the login screen.

Solution:

This is caused from not clicking on the logout button on your last visit – you might have just closed your browser. So to fix this issue, login, do not touch any button except LOGOUT. Then proceed to login and the issue will be gone.

Issue:

Unable to download a file, you can choose a category to download the file but not the actual file.

Solution:

Must "Enable Javascript"

1. Check if Javascript is being blocked and make sure that Scripting is “Enabled”.

In WINDOWS:

STEP 1: Go to the “tools” icon in the upper right hand corner of the browser. Click “Internet options” from the drop-down menu.

STEP 2: On the "Security" tab, click on the "Custom level..." button.

STEP 3: When the "Security Settings - Internet Zone" dialog window opens, look for the "Scripting" section. In the "Active Scripting" item select "Enable".

When the "Warning!" window pops out asking "Are you sure you want to change the settings for this zone?" select "Yes".

STEP 4: In the "Internet Options" window click on the "OK" button to close it.

STEP 5: You may need to click on the "Refresh" button (F5) or restart your computer.

In MAC:

STEP 1: Enable JavaScript by clicking on the “Preferences” from the drop-down menu.

Step 2: On the security tab, you will see the “Web Content” check boxes. Make sure that the “Java” and “JavaScript” "are checked. Make sure "Block Pop-ups windows" is NOT checked. You may need to click on the "Refresh" button (F5) or restart your computer.

Issue:

When logging in, you are able to login but when you try to navigate to download a file, you are sent back to a login page with a message "Your username and password is no longer valid."

Solution:

Make sure that you allow the website to use cookies.

How to Enable cookies in IE (Windows)

Step 1: In Internet Explorer, click the Tools button, and then tap or click Internet options.

Step 2: Tap or click the Privacy tab. Click “Settings”. Under Settings, move the slider to the bottom to allow all cookies, and click OK.

Enable cookies in Firefox (Windows)

Step 1: At the top of the Firefox window, click on the Firefox button and then select Options.

Step 2: Select the Privacy panel. Set Firefox will: to Use custom settings for history.

Step 3: Check mark Accept cookies from sites to enable Cookies. Make sure Accept third party cookies is also check marked. Click OK to close the Options window.

Enable cookies in Google Chrome (Windows)

Step 1: Click the Chrome menu on the browser toolbar. Select Settings.

Step 2: Click Show advanced settings near the bottom part of the page.

Step 3: In the "Privacy" section, click the Content settings button.

Step 4: Select Allow local data to be set to allow both first-party and third-party cookies.

If you only want to accept first-party cookies, check the box next to "Block all third-party cookies without exception."

If cookies in your browser are enabled and you're still seeing an error message that your browser's cookie functionality is turned off, try opening a new window in your browser. Sometimes a browser's cookies will not work properly when you are using multiple tabs in a browser window.

Enable cookies in Safari on Mac

Issue:

Your session has timed out. Please sign in again.

Solution:

We are currently investigation this issue in Google Chrome.